• GAS SAFETY

    There is a gas odour present while the BBQ is in use!

    • Turn off all control knobs.
    • Turn of gas cylinder.
    • Using the spanner, tighten all gas fittings.
    • Check all gas connections and hoses by doing the soapy water leak test (refer to your operation manual for details).
    • Regularly check your gas connections and lines for damage, cuts or cracks.


    If the odours still persists, contact your local Garth Support office for assistance.

     

    How do I check for gas leaks?

    When connecting your gas cylinders always perform a leak test of the gas connections and lines with a soapy water solution. 

    Turn the gas bottle on without lighting the barbecue and check for bubbles (refer to your Operation Manual for further details). 

    If the leak persists, contact your local store of purchase for assistance or replacement.

     

    There is no gas flow to the side burner. Why?

    • Check that the hoses have been properly connected as per your Operation and Assembly Manual.
    • Check that there are no obstructions (such as spider webs, insects etc) in or around the burner / Venturi



    Can I convert my barbecue to Natural Gas?

    Not all Garth barbecues have been approved for conversion to Natural Gas.  It is advisable to first check the dataplate and the Operation and Instruction Manual that comes with your barbecue.

    Once you have confirmed that the barbecue is approved for Natural Gas conversion, you will need to ensure that the work is carried out only by a Registered Gas Fitter / Plumber.  A Certificate of Compliance must be issued upon completion. 

    Conversion carried out by an unqualified person will automatically void your barbecues Warranty.


  • MAINTENANCE AND SAFETY

    Before using your Garth barbecue or Wood Fired Oven , it is important that you:

    • Read all safety warnings and operating instructions  carefully and thoroughly.
     
    • Always operate the barbecue or oven in accordance with the instructions in the Operating Manual.
     
    • Keep your instruction manual in an easily accessible location.
     
    And remember keep children and pets away from the barbecue while in use.
     
    CLEANING BLOCKED IGNITION INJECTORS


    MAINTAINING YOUR BURNERS
  • TROUBLE SHOOTING

    My barbecue will not light?

    • Check that your gas cylinder is turned on.
    • Check that the burners are free of any obstruction.
    • Check that all gas injectors are not blocked.
    • Check for a spark on the starter probe.


    If the barbecue still will not light, turn the gas cylinder OFF and contact the Garth Support Office in your region.

     

    My barbecue burners light although they keep going out. Why?

    • Check the gas cylinder is turned on.
    • Check the gas cylinder is not low on gas.
    • Check that the gas hose is not kinked or twisted.
    • Make sure that the barbecue is placed out of the wind and is sheltered.


    If the problem persists check the burners for blockages and repeat the process.

    If the barbecue still will not stay alight, turn the gas cylinder OFF and contact the Garth Support Office in your region.

     

    I have flames shooting out of the front of the BBQ. Why?

    This is known as "flash-back".

    • Turn the barbecue and gas cylinders OFF. 
    • Allow the barbecue to cool and then check to see whether the burners have any obstructions such as spiders or insects.
    • Check that the Jetforce ignition is aligned properly with the neck of the burner and is not obstructed.


    If the problem persists contact the local Garth Support Office in your region.

     

    Low or yellow flames are coming from the burners. Why?

    • Remove and clean the port holes along the sides of the burners with a wire brush and check inside the burner for obstructions.
    • Check you are using the correct hose and regulator. It may be incorrect or damaged and may need replacing.



    My electronic ignition won't work. Why?

    • Unscrew the ignition cap and check the battery as it may need replacing.
    • Check to see whether the ignition leads are connected to the ignition box.


    If the problem persists, contact the local Garth Support Office in your region.


    HOW TO CHANGE YOUR BATTERY PLUG


    HOW TO ASSEMBLE LED LIGHTS TO BACK OF FASCIA
  • MAINTENANCE

    How do I protect my barbecue or oven?

    We recommend keeping your barbecue or oven covered at all times when not in use. During winter periods we suggest  applying a thin coat of vegetable oil to the  grills hotplates and burners and storing indoors in a dry dust free environment.

    In coastal areas, as salt deposits can cause even the highest grade of stainless to rust, it is advisable to wash, rinse and thoroughly dry your barbecue or oven before covering or storing.

    When cleaning or polishing stainless steel surfaces always clean along the grain of the steel.

    When cleaning glass surfaces, use a household window cleaner or spray to remove dirt and residue.  For baked on debris and non-scratch scourer can be used.

     

    How do I clean my barbecue or oven?

    Avoid using caustic based products to clean your barbecue or oven.  Instead clean with warm soapy water or a non-abrasive cleaner and a light scourer.  Wipe the appliance thoroughly and cover with the right sized protective cover when not in use.

     

    How do I care for my Hotplates/Grills?

    Cast Iron:

    Clean your cooking plates with a scourer or brass bristle barbecue brush to remove cooked food residue or debris.  Wash in hot soapy water, rinse and allow to dry.  Return to the barbecue and light the burners for five minutes to remove any remaining moisture.  Coat the cooking plates with vegetable oil to prevent surface rust.

    Stainless Steel:

    Clean your stainless steel cooking plates with a non-scratch scourer and wash in hot soapy water.  Rinse and allow to dry.  Return the cooking plates to the barbecue and light the burners for five minutes.  This will help remove any remaining moisture.  Coat the cooking plates with vegetable oil to prevent surface rust.

     

    Do I need to cover my barbecue or oven?

    Yes.  We recommend covering your barbecue or oven with a good quality cover to protect your appliance from the elements.  Choosing the correct cover for your appliance will maximise its effectiveness.

    Most Garth barbecues and all our ovens have a protective cover specifically designed to fit – contact your local Garth Support office for details.

     

    What are Flare Ups?

    Flare ups are fires caused by a build up of fats and residues inside your barbecue.

     

    How do I avoid flare-ups?

    Reducing the amount of fat on the meats that you are cooking and allow marinades to absorb into the meat – maximising flavour. When cooking marinated meats, be sure to drain the excess marinades before you place your meat on the barbecue.

    Once you have a flare-up going take control of it by moving the meat that is dripping fat to another location on the barbecue.

    Clean the flame tamer and sand tray regularly.

     

    What material can I put in the sand tray?

    You can use dry sand or any other non-flammable absorbent material.

    Change regularly to avoid the likelihood of a sand tray fire caused by a build up of fats and greases.

     

    Can I put Volcanic Rocks in my barbecue?

    If your barbecue was originally supplied with Volcanic Rock then yes you may replace these rocks as they become soiled.

    If your barbecue was designed and manufactured for use with a Flame Tamer then you may NOT add Volcanic Rocks.

    Installing volcanic rocks in a barbecue not designed for their use can lead to your barbecue malfunctioning and will automatically void your warranty.

     

    Can I cook with all burners on and the Roasting Hood down?

    No. Only two burners should be on at a time when  the roasting hood is in the down position.  If you have all the burners alight and the hood down you will damage or crack the hood and void your warranty.

     

    My stainless steel has discoloured. Why?

    Discolouration is caused by overheating of the barbecue.  Do not exceed maximum operating temperatures – refer to your Operation Manual for further information.

  • GENERAL

    Where is the serial number on my barbecue or oven?

    The serial number is printed on the cartons that your Garth barbecue or oven came in and can also be found on the silver dataplate on the back of the appliances or on the inside of the cabinet door (applicable models only).

     

    What is the Dataplate and where do I find it on my barbecue or oven?

    The dataplate is a heavy duty silver label that is found on the back or on the inside of the cabinet door (applicable models only) of all Garth barbecues and ovens.  The data plate lists the model number, serial number, manufacturing details, appropriate international safety Standards as well as technical information such as gas consumption rates.  The dataplate should not be removed under any circumstances.

     

    Where do I find the Store Model number of my  barbecue or oven?

    The store Model Number is contained within the Operation and Instruction Manual and is printed on the carton packaging.

     

    Where do I find the Manufacturers Model number of my  barbecue or oven?

    The manufacturer’s Model Number is contained within the Operation and Instruction Manual and is printed on the carton packaging.  You will also find a red sticker with the model number on the unit itself.  This sticker is usually found on inside of the cabinets door (applicable models only) or on the underside of the side shelves.

     

    Where do I find the Barcode Number of my  barbecue or oven?

    The Barcode Number is contained within the Operation and Instruction Manual and is printed on the carton packaging.

     

    Can I replace a grill with a hotplate?

    Depending upon the model of barbecue, solid hot plates are available for purchase as an accessory or spare part item and can be used in place of the grill. However, this is only recommended in models that feature multiple grill plates – for example, a six burner model with two grills and one hotplate, or barbecues with grill surfaces only.

    It is NOT possible to replace all the grill plates with hotplates in your barbecue - otherwise you will cause the unit to overheat which will cause the barbecue to malfunction or catch fire.

    A grill plate must be in position in the barbecue at all times while the unit is in use - ensuring proper ventilation.

  • WARRANTY

    How long is the warranty period on my BBQ?

    The minimum warranty period on a Garth barbecue is 12 months or 24 months in Europe. 

    As warranty periods differ between models and retailers, it is advisable to check the Instruction and Assembly Manual for details.  The warranty details are found at the back of the booklets.  Some models may also have an extended Limited Warranty period.

    The warranty period is calculated from the date of purchase only.

     

    What does my Garth Warranty cover me for?

    Garth Warranties are provided in addition to  all other rights and remedies you may have under the Consumer Law in the country of purchase.

    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

    Your warranty period covers you for parts, labour and repairs as a result of normal usage.

     

    What does my Garth Warranty NOT cover me for?

    • Lack of maintenance, abuse, neglect, misuse, accidental or improper installation of this appliance, commercial use of the product.
    • Scratches, dents, corrosion or discoloration caused by heat, abrasive chemical cleaners or chipping of porcelain enamel parts.
    • Cracks and weathering of any timber parts caused by exposure to the elements or damage by heat, insects, chemicals, or food acids or juices.
    • Corrosion or damage caused by exposure to the elements eg: insects, weather, hail.
    • Grease and fat fires.
    • Cleaning and wear and tear.
    • Rusting of cast iron plates, grills and burners.
    • Unauthorized repairs or modifications during the warranty period.
    • Removal or re-installation costs. This warranty does not cover costs for transit.

     

    Where can I get parts under warranty for my BBQ?

    You can order spare and replacement parts under warranty direct from the Customer or Retailer Support pages on this website.  To order parts under warranty you will need to provide proof of purchase details and the serial number for your barbecue or garden oven.

     

    Where can I get parts for my BBQ once out of Warranty?

    You can order spare and replacement parts direct from the Customer or Retailer Support pages on this website.  A member of the Garth Support team will check availability of the part/s and contact you directly to process your payment details to complete your order.