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What images should I upload when I am making a warranty claim?

  • When the BBQ has caught fire, please upload following images:  1. When the fire started at the front or side of the BBQ: images of the inside of the frame (burners and valves need to be visible), hose and regulator (including an image how the hose and regulator was attached to the manifold) and the fat tray. 2. When the fire started at the back of your BBQ:  images of the outside of the BBQ frame, the venturi on the back of the BBQ and the fat tray.
  • When a burner or valve is not working correctly we request you to upload a video that clearly shows the problem to understand where the problem is coming from.
  • When parts are damaged please upload images of the damaged parts and images of all sides of the carton.