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Proper care and maintenance will keep the BBQ in top operational condition and prolong its life.

Our advice is to:

  • Keep your BBQ beneath a weather cover and out of the rain.
  • Protect your fat tray with some aluminium foil and sand
  • Apply a thin coat of archade oil (avocado oil can also be used) to the cast iron grills and hotplates. Repeat regularly.
  • Keep the fat tray, burners, flame tamers, grills and hotplates indoors in a dry dust free environment during autumn and winter when the BBQ is not in use.

Please follow this checklist:

  1. Is there still gas?
  2. Can you see a spark?
  3. Does the side burner ignite with a lighter?

If the burner ignites with a lighter, it is not a technical problem.

At the top of the side burner there is a steel pin. If this pin is too far away from the side burner, ignition will not work. You can bend the pin yourself. The correct distance is 3-5mm.

Please check if the burners and valves are free from any obstruction.

When burners or valves don’t work the cause can be as simple as a spider web in the burner, or where the injector is on the gas valve, interrupting the gas flow and potentially causing a “flash back” whereby the flames come out of the fascia.

Check How do I clean blocked ignition injectors in the FAQ section.

It is normal that the injector just sits inside the tube that runs from the side burner, with a “air space” acting as a connector rather than there being some kind of physical connection. The open space we are referring to allows just the right amount of oxygen to be mixed with the gas as it’s forced under pressure into the side burner tube, providing a good clean blue coloured flame. Too little oxygen will result in yellow tipping of the flame, and smaller flames, as the flame is starved of oxygen. Too much oxygen and the flame will not sit on the burner correctly and “jump off”.

Please see attached diagram and assembly instructions for further clarification

Follow this  step-by-step guide (with pictures) to replace the side burner on your Jackson model of BBQ

Follow this step-by-step guide (with pictures) to replace the injector on a gas valve. Because of safety concerns, please ensure a professional does this work.

Follow this step-by-step guide (with pictures) to replace the fascia on your Kingman MK model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Kingman MK model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Kingman MK model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Kingman model of BBQ

Follow this step-by-step guide (with pictures) to replace the rear burner ignition wire on your Kingman or Kingman Plus model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Kingman or Kingman Plus model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Kingman or Kingman Plus model of BBQ

Follow this step-by-step guide (with pictures) to replace the rear burner on your Kingman or Kingman Plus BBQ model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Kingman Plus model of BBQ

Follow this step-by-step guide (with pictures) to replace the rear burner ignition wire on your Jacksonville model of BBQ

Follow this step-by-step guide (with pictures) to replace the knob light line on your Jacksonville model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Jacksonville model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Jacksonville model of BBQ

Follow this step-by-step guide (with pictures) to replace the rear burner (ceramic plate) on your Jacksonville model of BBQ

Alternatively, follow this step-by-step guide (with pictures) to replace the rear burner (tube burner) on your Jacksonville model of BBQ

Follow this step-by-step guide (with pictures) to replace the rear burner ignition wire on your Jackson model of BBQ

Follow this step-by-step guide (with pictures) to replace the knob light line on your Jackson model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Jackson model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Jackson model of BBQ

Follow this step-by-step guide (with pictures) to replace the rear burner on your Jackson model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Fervor Ranger model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Fervor Ranger model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Fervor Ranger model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Dual Fuel model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Dual Fuel model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Dual Fuel model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Conquest model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Conquest model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Conquest model of BBQ

Follow this step-by-step guide (with pictures) to replace the side burner on your Brisbane model of BBQ

Follow this step-by-step guide (with pictures) to replace the manifold set on your Brisbane model of BBQ

Follow this step-by-step guide (with pictures) to replace the fascia on your Brisbane model of BBQ

1. Open the “Product Information” page on the website

2. Find your product using filters or a search form

3. On the Product page, find the link “Download diagram of the spare parts for this product” and click on it

4. In the PDF document opened in the new browser tab, find the code of the spare part you’re looking for. Copy it and paste it to the related field in the form

  • When the BBQ has caught fire, please upload following images:  1. When the fire started at the front or side of the BBQ: images of the inside of the frame (burners and valves need to be visible), hose and regulator (including an image how the hose and regulator was attached to the manifold) and the fat tray. 2. When the fire started at the back of your BBQ:  images of the outside of the BBQ frame, the venturi on the back of the BBQ and the fat tray.
  • When a burner or valve is not working correctly we request you to upload a video that clearly shows the problem to understand where the problem is coming from.
  • When parts are damaged please upload images of the damaged parts and images of all sides of the carton.

Before using your Garth barbecue or oven , it is important that you:

  • Read all safety warnings and operating instructions carefully and thoroughly.
  • Always operate the barbecue or oven in accordance with the instructions in the Operating Manual.
  • Keep your instruction manual in an easily accessible location.
  • Remember to keep children and pets away from the barbecue while in use.

The minimum warranty period on a Garth barbecue is 12 months or 24 months in Europe.

As warranty periods differ between models and retailers. It is advisable to check the Instruction and Assembly Manual for details.  The warranty details are found at the back of the booklets.  Some models may also have an extended Limited Warranty period.

The warranty period is calculated from the date of purchase only.

Garth warranties are provided in addition to all other rights and remedies you may have under  consumer law in the country of purchase.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

Your warranty period covers you for parts, labour and repairs as a result of normal usage.

  • Lack of maintenance, abuse, neglect, misuse, accidental or improper installation of this appliance, or commercial use of the product.
  • Scratches, dents, corrosion or discoloration caused by heat, abrasive chemical cleaners or chipping of porcelain enamel parts.
  • Cracks and weathering of any timber parts caused by exposure to the elements or damage by heat, insects, chemicals, or food acids or juices.
  • Corrosion or damage caused by exposure to the elements eg: insects, weather, hail.
  • Grease and fat fires.
  • Cleaning and wear and tear.
  • Rusting of cast iron plates, grills and burners.
  • Unauthorized repairs or modifications during the warranty period.
  • Removal or re-installation costs. This warranty does not cover costs for transit.

You can order spare and replacement parts under warranty directly from this website: click here

To order parts under warranty you will need to provide proof of purchase and the serial number for your barbecue or oven. You may also need to upload photographs of damaged parts.

You can order spare and replacement parts directly from this website by filling out the form. First find your product in the Product Information section, then click on the ORDER SPARE PARTS button and complete the form. A member of the Garth Support team will check the availability of the part/s and contact you directly to process your payment details and to complete your order.

The serial number is printed on the cartons that your Garth barbecue or oven came in and can also be found on the silver dataplate on the back of the appliances or on the inside of the cabinet door (applicable models only).

The dataplate is a heavy duty silver label that is found on the back or on the inside of the cabinet door (applicable models only) of Garth barbecues and ovens.  The data plate lists the model number, serial number, manufacturing details, appropriate international safety standards, as well as technical information such as gas consumption rates.  The dataplate should not be removed under any circumstances.

The store model number is contained within the “Operation and Instruction Manual” and is printed on the carton packaging.

The manufacturer’s model number is contained within the “Operation and Instruction Manual” and is printed on the carton packaging.  You will also find a red sticker with the model number on the unit itself.  This sticker is usually found on the inside of the cabinet door (applicable models only) or on the underside of the side shelves.

The barcode number is contained within the “Operation and Instruction Manual” and is printed on the carton packaging.

Depending upon the model of barbecue, solid hot plates are available for purchase as an accessory or spare part item and can be used in place of the grill. However, this is only recommended in models that feature multiple grill plates – for example, a six burner model with two grills and one hotplate, or barbecues with grill surfaces only.

It is NOT possible to replace all the grill plates with hotplates in your barbecue – otherwise you will cause the unit to overheat which will cause the barbecue to malfunction or catch fire.

A grill plate must be in position in the barbecue at all times while the unit is in use – ensuring proper ventilation.

We recommend keeping your barbecue or oven covered at all times when not in use. During winter periods we suggest applying a thin coat of vegetable oil to the grills, hotplates and burners and storing indoors in a dry, dust-free environment.

In coastal areas, as salt deposits can cause even the highest grade of stainless steel to rust, it is advisable to wash, rinse and thoroughly dry your barbecue or oven before covering or storing.

When cleaning or polishing stainless steel surfaces always clean along the grain of the steel.

When cleaning glass surfaces, use a household window cleaner or spray to remove dirt and residue.  For baked-on debris a non-scratch scourer can be used.

Avoid using caustic-based products to clean your barbecue or oven.  Instead, clean with warm soapy water or a non-abrasive cleaner and a light scourer.  Wipe the appliance thoroughly and cover with the right-sized protective cover when not in use.

Cast iron:

Clean your cooking plates with a scourer or brass bristle barbecue brush to remove cooked food residue or debris. Wash in hot soapy water, rinse and allow to dry. Return to the barbecue and light the burners for five minutes to remove any remaining moisture. Coat the cooking plates with vegetable oil to prevent surface rust.

Stainless steel:

Clean your stainless steel cooking plates with a non-scratch scourer and wash in hot soapy water. Rinse and allow to dry. Return the cooking plates to the barbecue and light the burners for five minutes. This will help remove any remaining moisture. Coat the cooking plates with vegetable oil to prevent surface rust.

Yes.  We recommend covering your barbecue or oven with a good quality cover to protect your appliance from the elements.  Choosing the correct cover for your appliance will maximise its effectiveness.

Most Garth barbecues and all our ovens have a protective cover specifically designed to fit – contact your local Garth Support office for details.

Flare ups are fires caused by a build-up of fats and residues inside your barbecue.

  • Reduce the amount of fat on the meats that you are cooking and allow marinades to absorb into the meat – maximising flavour. When cooking marinated meats, be sure to drain the excess marinades before you place your meat on the barbecue.
  • Once you have a flare-up occurring, take control of it by moving the meat that is dripping fat to another location on the barbecue.
  • Clean the flame tamer and sand tray regularly.

You can use dry sand or any other non-flammable absorbent material.

Change regularly to avoid the likelihood of a sand tray fire caused by a build up of fats and greases.

If your barbecue was originally supplied with volcanic rock, then yes you may replace these rocks as they become soiled.

If your barbecue was designed and manufactured for use with a flame tamer then you may NOT add volcanic rocks.

Installing volcanic rocks in a barbecue not designed for their use can lead to your barbecue malfunctioning and will automatically void your warranty.

No. Only two burners should be on at a time when  the roasting hood is in the down position.  If you have all the burners alight and the hood down you will damage or crack the hood and void your warranty.

Discolouration is caused by overheating of the barbecue.

To avoid discolouration, do not exceed maximum operating temperatures – refer to your operation manual for further information.

  • Check that your gas cylinder is turned on.
  • Check that the burners are free of any obstruction.
  • Check that all gas injectors are not blocked.
  • Check for a spark on the starter probe.
  • If the barbecue still will not light, turn the gas cylinder OFF and contact the Garth Support Office in your region.
  • Check the gas cylinder is turned on.
  • Check the gas cylinder is not low on gas.
  • Check that the gas hose is not kinked or twisted.
  • Make sure that the barbecue is placed out of the wind and is sheltered.
  • If the problem persists check the burners for blockages and repeat the process.
  • If the barbecue still will not stay alight, turn the gas cylinder OFF and contact the Garth Support Office in your region.

This is known as a “flash-back”.

This is what you should do:

  • Turn the barbecue and gas cylinders OFF.
  • Allow the barbecue to cool and then check to see whether the burners have any obstructions such as spiders or insects.
  • Check that the Jetforce ignition is aligned properly with the neck of the burner and is not obstructed.
  • If the problem persists contact the local Garth Support Office in your region.
  • Remove and clean the port holes along the sides of the burners with a wire brush and check inside the burner for obstructions.
  • Check you are using the correct hose and regulator. It may be incorrect or damaged and may need replacing.
  • Unscrew the ignition cap and check the battery as it may need replacing.
  • Check to see whether the ignition leads are connected to the ignition box.
  • If the problem persists, contact the local Garth Support Office in your region.

Do the following:

  • Turn off all control knobs.
  • Turn off gas cylinder.
  • Using the spanner, tighten all gas fittings.
  • Check all gas connections and hoses by doing the soapy water leak test (refer to your operation manual for details).
  • Regularly check your gas connections and lines for damage, cuts or cracks.
  • If the odours still persists, contact your local Garth Support office for assistance.

When connecting your gas cylinders, always perform a leak test of the gas connections and lines with a soapy water solution. Turn the gas bottle on without lighting the barbecue and check for bubbles.

You can refer to your product manual for further details on how to do this. If you do not have a printed copy of the product manual, search for your product in the Product Information section of this website, and download an online version.

If the leak persists, contact your local store of purchase for assistance or replacement.

  • Check that the hoses have been properly connected as per your operation and assembly manual.
  • Check that there are no obstructions (such as spider webs, insects etc) in or around the burner / Venturi

Not all Garth barbecues have been approved for conversion to natural gas. It is advisable to first check the data plate and the operation and instruction manual that comes with your barbecue.

Once you have confirmed that the barbecue is approved for natural gas conversion, you will need to ensure that the work is carried out only by a registered Gas Fitter / Plumber. A certificate of compliance must be issued upon completion.

Conversion carried out by an unqualified person will automatically void your barbecue’s warranty.