Replacing spare parts

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Follow this step-by-step guide (with pictures) to replace the fascia on your Brisbane model of BBQ

1. Open the “Product Information” page on the website

2. Find your product using filters or a search form

3. On the Product page, find the link “Download diagram of the spare parts for this product” and click on it

4. In the PDF document opened in the new browser tab, find the code of the spare part you’re looking for. Copy it and paste it to the related field in the form

You can order spare and replacement parts directly from this website by filling out the form. First find your product in the Product Information section, then click on the ORDER SPARE PARTS button and complete the form. A member of the Garth Support team will check the availability of the part/s and contact you directly to process your payment details and to complete your order.

The manufacturer’s model number is contained within the “Operation and Instruction Manual” and is printed on the carton packaging.  You will also find a red sticker with the model number on the unit itself.  This sticker is usually found on the inside of the cabinet door (applicable models only) or on the underside of the side shelves.

Depending upon the model of barbecue, solid hot plates are available for purchase as an accessory or spare part item and can be used in place of the grill. However, this is only recommended in models that feature multiple grill plates – for example, a six burner model with two grills and one hotplate, or barbecues with grill surfaces only.

It is NOT possible to replace all the grill plates with hotplates in your barbecue – otherwise you will cause the unit to overheat which will cause the barbecue to malfunction or catch fire.

A grill plate must be in position in the barbecue at all times while the unit is in use – ensuring proper ventilation.